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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Why can't form the bath bomb well easy break?

A lot of new customers dont know use the citric acid powder, they buy the citric acid granule from market directly.
Only use the citric acid powder 100mesh, can form the break well.

Are you a factory or a trading company?

We have own factory manufacturing pharma machine and packaging machines and we provide perfect OEM and after-sale service.

How is the after service?

We have several technicians who gets passport ready to travel all over world to offer service to you.have 24hours hot line for Technical Support. We get 18hours internet line for technical support. Video camera in workshop to help you adjust and solve machine problem in working situation. We have many agents can offer the technical support in local place all over the world.

Do you have a CE certificate?

For every model of machine, it has a CE certificate.

Why choose us?

Furis Group as a leading manufacturer of bathbomb machine, they offer a range of options to suit different customer needs, from manual to semi-automatic, fully automatic and wrapping machines. Over the years, we has helped countless customers set up successful fully automated shower bath bomb production equipments. our high-quality equipment and expert guidance, many of these clients have become the largest producers of body wash bath bomb in their countries.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warrant our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.